Terms and conditions:

 

 

These Terms and Conditions are made between Stella Housekeeping (“We” and “Stella Housekeeping”) and you as the Client (“You”). We agree to perform the cleaning work specified by You in a professional and caring manner to accomplish a satisfactory service. All services We supply to You are subject to these Terms and Conditions.

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Our Guarantee

 

If You are not completely happy with our service then please tell us within 24 hours of the service provided, in order that we may remedy the situation at no additional charge. We guarantee the quality of our cleaning.

 

Contract

 

1.1 These Terms and Conditions represent a contract between Stella Housekeeping and You which comes into force upon the provision of our services to You.

 

1.2 You agree that any use of the services provided by Stella Housekeeping will always be subject to these Terms and Conditions.

 

Service

 

2.1 Details of the services that we can supply to You are detailed upon our website www.stelllahousekeeping.wixsite.com/missoula.

 

2.2 Once we have agreed the nature of the services to be supplied to You, We will communicate to you to confirm these details and the cost of providing these services to You. This may be by email, phone or in person arrangement.

 

2.3 All of our cleaning specialists undergo an introduction-training course and background check prior to providing any services to You.

 

2.4 We make sure to obtain references for every cleaning specialist representing our company. We also obtain a copy of a passport or driver’s licence, and in addition to obtaining proof of a permanent address.

 

2.5 The Provider’s training days are Monday to Friday. Customers booking staff to work on Saturdays, Sundays, Bank Holidays or Public Holidays will be charged at a higher rate.

 

2.6 Further information about the nature of the services can be found upon our website under the section headed “Frequently Asked Questions”.

 

2.7 We will make every effort to guarantee set days for a Customer while using our cleaning team, although on occasion due to holidays or sickness you may be offered alternative days, if we are unable to provide alternative cover.

 

2.8 The time of the clean will be either AM (08:00 – 5:00) or PM (6:00 – 9:00). For customers requiring specific times other than specified, an additional charge will be applied.

 

2.9 Products and materials will be provided by the cleaning specialist. We will also be able to use any products you provide to us in preference.

 

Payment Terms

 

3.1 Where payment is made on account, invoices are sent weekly and due upon receipt. Acceptable methods of payment include, check written out to the business, credit card, VENMO or US Dollar cash payment.

 

3.2 Failure by the Customer to make payment within 7 days of the due date shall constitute sufficient cause for the Provider to suspend or terminate the Contract until all outstanding payments due and interest on them have been paid in full.

 

3.3 If the Customer fails to make payment on the due date of payment, the Customer shall pay interest on them at the rate of 18% per year plus the base rate of 5% calculated monthly until payment is received in full.

 

3.4 For home or commercial cleanings where the clients will remain in the property, 50% of the amount is required to be paid at commencement of the cleaning and the remaining 50% within 24 hours after the cleaning.

 

3.5 For clients vacating the property 100% of the amount is required to have been paid at time of service or 24 hours before commencement of the cleaning.

 

3.6 Failure to make payment on the due date will constitute sufficient cause for the provider to charge the full value of the remaining contract plus interest and withdraw the service.

 

Cancellations

 

4.1 We require a minimum of 24 hour notice if you wish to cancel any appointment and if you do not provide this notice we reserve the right to charge You 100% of the fee if less than 24 hours notice is given, and 50% if less than 72 hours but more than 24 hours notice is given.

 

4.2 If we have received payment in advance and You wish to cancel any refund will be made in accordance with the procedure set out in clause 4.1.

 

4.3 You may contact us to cancel services directly by calling 406-544-0468 and You can leave a message on this number or text if You wish to cancel. You may also email stellahousekeeping@gmail.com to cancel our services.

 

Amendments

 

5.1 We reserve the right to introduce supplementary terms to these Terms and Conditions. However, we will notify You in writing, through the mail or via phone if we decide to do so. If we do not hear from You with any representations within 30 days from the date of notification You will have been deemed to accept any such amendments.

 

Your Responsibility

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6.1 Access to the Premises must be granted to the Provider’s staff at the times agreed between the parties.

 

6.2 We must point out that it is your legal responsibility to ensure that your home provides a safe, healthy and friendly environment for our cleaners who undertake the services at your home. We reserve the right to refuse services anytime we feel our basic needs are not being met (i.e. heavily smoked in homes, places we cannot breath or have lack of oxygen, sites we deem unsafe, threatening dogs on the premises, mold in homes, bio-hazard areas, video monitored homes, or places we feel threatened).

 

6.3 In the event that our cleaners cannot gain access to your home on the agreed time and date or the customer is unable to be contacted via the number provided, we reserve the right to charge You the full cost of the service that was to be provided.

 

6.4 You agree that you will follow all reasonable instructions we request of you to permit us to undertake the provision of services to you in a professional and safe manner.

 

Working Conditions

 

7.1 In order to protect our staff, they are instructed not to enter an environment they consider to be unsafe, dangerous to health, or inoperable for any reason, and are instructed to withdraw from the premises and to report the problem. In this event You will be charged 100% of the cost of the relevant services. If the services are rescheduled (after the environment has been rendered safe) You will be charged a fee equivalent to 50% of the original cost.

 

7.2 Upon entering a residence or commercial building, we require to be notified and/or made aware of any such recording devices or security cameras on the premises. We ask that our attention be made aware of devises and their locations in order to respect the privacy of our staff members and their rights to acknowledge to be video/voice recorded.

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Insurance/Compensation

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8.1 We have in place public liability insurance which will give You protection against any accidental damage that may be caused by our cleaners or housekeepers whilst providing services to You.

 

8.2 Whilst we ask our cleaners to inform You of any such damage we would ask that You contact us in any event should to report any damage caused by our cleaners to your property. In the event of any such report we will investigate this within 48 hours and report our findings to You.

 

8.3 All our cleaners are fully trained and endeavor to treat your home and possessions with the greatest of respect and care.

 

8.4 In the event of damage or loss as a result of our negligence, our liability to You will be limited to repair or the replacement cost of the item, taking into account its age and condition. We will not in any event be liable for any loss of profit or consequential loss.

 

Data Protection

 

8.5 The information You give will be held and used by us to perform the business for which we are registered. This may include sending You details of offers and services that may be of interest to You.

 

8.6 We will use personal information for communicating with You. We may also provide that information to third parties with a legitimate reason to receive it in connection with your dealings with us (e.g. transfer of our business) or to such third party as required by You or the law.

 

8.7 The consumer protection (distance selling) regulations 2000

 

8.8 By virtue of these regulations We are obliged to supply You with clear and understandable information to allow You to decide whether You wish to purchase services from us.

 

8.9 You have a cooling off period and may cancel any services We agree to supply to You in accordance with these terms and conditions within 14 working days from the day after We agree to go ahead with our contract with You.

 

Non-solicitation of our staff

 

9.1 While the Contract remains in force and for 12 months after its end (however caused) the Customer shall not directly or indirectly solicit either on their own account or on behalf of any other person, the whole, or part-time services for any purpose of any of the Provider’s employees or subcontractors who work in any capacity under the Contract at the Premises.

 

9.2 In the event of the engagement by the Customer of an employee of the Provider within either:

 

the duration of the Agreement; or

 

months from the termination of the Agreement

 

9.3 The Customer shall be liable to an introduction fee calculated at 20% of the annual pay of the employee immediately prior to the engagement.

 

Duration

 

10.1 Your only obligation is to provide us with at least 24 hours notice to cancel any pre-arranged visit to your home to perform the services. Should You decide that You do wish to cancel please telephone 406-544-0468.

 

10.2 Either party may terminate this agreement by giving 1 weeks written notice.

 

10.3 In the event that the Customer fails to give proper notice after the term, under clause 3.6, the Customer will be liable for the Price of the Services for the period for which proper notice has not been given.